Even with the most reliable equipment in the industry, technical faults can happen. SMARTSolutions’ Support & Preventative Maintenance Plan is designed to keep things simple and provide support if your systems experience any disruptions. Our goals are to minimize downtime and extend the life of your equipment through regular monitoring and maintenance.
SMARTSolutions is now offering proactive monitoring and support to our customers. We are excited to have partnered with a national company that was founded by & is staffed by home technology professionals. Feel confident the support techs have been passed background checks just as our team members have done.
24/7 Proactive Support Benefits
Proactive Monitoring and Remote Repair
We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
24/7 Phone Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call Rates
In the event that a service call must be scheduled, upgraded plans receive a preferred rate.
Add Preventative Maintenance Support
Preventative Maintenance Plans Include:
• Operational testing of equipment
• Installing necessary firmware updates
• Dusting and vacuuming components
• Visual inspection of equipment
• Cleaning television screens
• And more
Additional plan benefits:
• 10% off labor on all new projects
• Discounts on replacement equipment
• 1 free trouble-call visit per location a quarter ($100 value)